Non returned communication fee-KRW 7 billion…Mobile carriers not able to introduce solution
[ Jong Ye Rin yeslin@ ] | 2017-12-19 14:35:35
Although mobile carriers are constantly pointing out the problem of mobile telecommunication services and the refund of their prepaid fees, there is no improvement.
According to the industry on December 18, the Ministry of Foreign Affairs and Trade (MOCT) said in an inspection by the National Assembly last October that 2.5 million 5,000 cases of illness and illness occurred in three years and three years from 2014 to the first half of this year, amounting to KRW 30.145 billion. Among them, 561,000 cases were reported to be erupted by the three eavesdroppers, and the amount was KRW 2,766 million.
Especially, according to the Korea Communications Commission, if the sum of the long and at that time, three Yitong responded that they would improve on this point, but they have not issued a procedure to improve the refund so that it will be at the end of the year.
The main reason mobile communication fees are paid in full is the double withdrawal that occurs when the user changes the payment method from bank transfer to credit card. In addition, there are not many charges that user cannot change carrier or cancel telecommunication use. The carrier explained that it was difficult to get a refund if the address was changed due to the payment of the fee through Giro.
The problem is that the three companies are passive in the improvement process. An expert in the telecom industry stated, "Even if the user can directly check the amount of the microcredit, he does not do it." Broadcasting User Information Portal This is a description that you can check whether you have the amount of the untreated amount from the Wise user homepage (www.wiseuser.go.kr) or Smart Choice homepage (www.smartchoice.or.kr). Besides, mobile carriers are in a position to work with the Information and Communications Promotion Association to find the current address of the person to be reimbursed and also to provide postal services.
The supervisory authority, the KCC, does not have clear measures. According to the point of the National Assembly, the KCC cannot confirm whether or not the amount of overdue payment is processed by period.
An expert from the Korea Communications Commission said, "Currently, we need to change the communication company`s system in order to check by specific period," he said. However, the KCC explained that it is currently working on improving the standards so that it can receive the data from mobile carriers and understand the amount and number of cases on a daily basis.
Users` positions are different. The carriers are not active in refunding. Kim Young-hyun (age 53) stated, "I do not know if the user does not search for me," he said. "Older people are not used to using the Internet, so users must actively refund using communication agents, letters, I raised the sound.
The Korea Information and Communications Promotion Association (KICA) explained that it is discussing with the telecommunication companies to improve the refund process, but does not disclose details. The carrier also said that it is improving the internal process after receiving the opinion of the National Assembly, but there was no detailed explanation. However, a company official said, "I would like to avoid misunderstanding by the users that they do not give back the amount of overdue money."
By Jong Ye Rin yeslin@
[ copyright ⓒ The Digitaltimes ]
According to the industry on December 18, the Ministry of Foreign Affairs and Trade (MOCT) said in an inspection by the National Assembly last October that 2.5 million 5,000 cases of illness and illness occurred in three years and three years from 2014 to the first half of this year, amounting to KRW 30.145 billion. Among them, 561,000 cases were reported to be erupted by the three eavesdroppers, and the amount was KRW 2,766 million.
Especially, according to the Korea Communications Commission, if the sum of the long and at that time, three Yitong responded that they would improve on this point, but they have not issued a procedure to improve the refund so that it will be at the end of the year.
The main reason mobile communication fees are paid in full is the double withdrawal that occurs when the user changes the payment method from bank transfer to credit card. In addition, there are not many charges that user cannot change carrier or cancel telecommunication use. The carrier explained that it was difficult to get a refund if the address was changed due to the payment of the fee through Giro.
The problem is that the three companies are passive in the improvement process. An expert in the telecom industry stated, "Even if the user can directly check the amount of the microcredit, he does not do it." Broadcasting User Information Portal This is a description that you can check whether you have the amount of the untreated amount from the Wise user homepage (www.wiseuser.go.kr) or Smart Choice homepage (www.smartchoice.or.kr). Besides, mobile carriers are in a position to work with the Information and Communications Promotion Association to find the current address of the person to be reimbursed and also to provide postal services.
The supervisory authority, the KCC, does not have clear measures. According to the point of the National Assembly, the KCC cannot confirm whether or not the amount of overdue payment is processed by period.
An expert from the Korea Communications Commission said, "Currently, we need to change the communication company`s system in order to check by specific period," he said. However, the KCC explained that it is currently working on improving the standards so that it can receive the data from mobile carriers and understand the amount and number of cases on a daily basis.
Users` positions are different. The carriers are not active in refunding. Kim Young-hyun (age 53) stated, "I do not know if the user does not search for me," he said. "Older people are not used to using the Internet, so users must actively refund using communication agents, letters, I raised the sound.
The Korea Information and Communications Promotion Association (KICA) explained that it is discussing with the telecommunication companies to improve the refund process, but does not disclose details. The carrier also said that it is improving the internal process after receiving the opinion of the National Assembly, but there was no detailed explanation. However, a company official said, "I would like to avoid misunderstanding by the users that they do not give back the amount of overdue money."
By Jong Ye Rin yeslin@