[Digital Times, Kim Eun] The UK consumer electronics company Dyson sells over USD 1 million worth of wireless vacuum cleaners (photos), while the after sales service (AS) is delaying and making consumers angry.

According to blogs such as the Korea Consumer Complaints Center and the overseas fastball community site Mall Tail Story, Gwangmyeongmam & Daddy on October 13, consumers who bought Dyson`s wireless cleaner did not receive proper after-sales service (AS) is.

Dyson is currently servicing AS services through its official representative phone, e-mail, and Dongbu Electronics distributor. However, when the actual Dyson vacuum cleaner breaks down and calls the customer center number for the AS, there is no connection or waiting for more than three hours, causing consumer complaints.

One consumer said, "I tried to connect the AS cordless phone to the wireless cleaner, but after several days, I did not receive the product for more than 3 weeks and I did not know that the AS cleaner I bought for 1 million won would be such a mess. I do not know, I do not know.”

Even Dyson official homepage does not announce Dong Daewoo Electronics AS service, and Dongbu Daewoo distributor can apply for repairs only by calling Dyson representative or by e-mail.

Consumer complaints have been continuing since the telephone connection for post-service. After the AS application is completed, it takes more than two weeks to visit the article. Even the visit to the reporter can be confirmed within two weeks, and if you do not receive the service within that period, you should schedule the visit again by phone in two weeks. Even if the service was received, there were consumers who had to wait up to six months to import parts from overseas because there were no domestic parts.

In response to the complaints, Dyson said, "It seems that there has been a problem with the service by replacing the existing AS magazine service with Dongbu Daewoo." We are fully aware of Korean consumer complaints at the UK headquarters and are doing our best to improve it.”

Dyson, who does not have a Korean subsidiary, is currently in charge of customer support management at the Asian headquarters in UK. Existing SK Magic has been acting as a domestic AS service. As of 4th of last month, Dong Daewoo Electronics changed its AS agency. Recently, when consumer complaints about AS increased rapidly, Dyson changed the policy to visit Dongbu Daewoo Electronics` agent and receive post-service service even if AS does not apply to AS DYSON representative number two weeks ago. However, Dongbu Daewoo Electronics and its distributors have not been informed of this fact, and Dyson continues to announce that it can receive service only after applying for an AS telephone. A Dyson official said, "I will make every effort to let you know about the changed service policy through the official Facebook or homepage."

By Kim Eun silverkim@


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